Temporary Labor Services

The Bexar County government authority in Texas is seeking temporary labor services to support its public-facing operations. The agency needs personnel to assist walk-in customers, answer general questions about online applications, and guide users through online navigation. Staff will also meet with customers during scheduled appointments to help them complete online applications and upload supporting documents. The scope of work includes reviewing submitted online applications to ensure completeness and verifying that all supporting documents are present. Temporary staff must answer public phone calls, screen inquiries, provide program and case status information, take messages, schedule one-on-one appointments, and route calls to appropriate team members. Additionally, personnel will assist the public with application status checks, confirm account information, and follow up with applicants regarding billing and payments. Bidders must provide personnel who score an 80 or above on a general computer skills test. The agency requires all work to be performed onsite in Bexar, Texas, and limits eligibility to onshore providers within the United States. The agency is looking for proposal submissions to determine the budget, and bidders must submit their responses digitally via email or through the online portal.