UI/UX Design Services

The issuing agency is seeking User Interface and User Experience (UI/UX) Design Services to deliver effective, audience-specific end-user experiences when introducing new applications and technologies. The agency is trying to solve the challenge of supporting a consistent, omnichannel experience across web and mobile applications for both external clients and internal staff. To address these needs, the agency has established two distinct service streams, allowing bidders to propose on external-facing work, internal-facing work, or both, provided they submit separate proposals for each stream. Stream one focuses on public-facing services with an emphasis on accessibility, usability, content clarity, and diverse user research to mitigate public-service risks like privacy, security, and reputational concerns. Stream two focuses on internal services to support efficient workflows, role-based needs, and digital adoption for staff while managing risks related to productivity impacts and change fatigue. Both streams require applying industry best practices, adhering to a digital design playbook, and utilizing a developed governance framework to standardize system development across platforms, including Apple platforms. Bidders must be onshore organizations based in Canada to be eligible for this opportunity. The selected contractor will perform all work offsite over a contract period of five years. The agency is looking for proposals to determine the budget and requires all questions to be submitted no later than July 3, 2026. Proposals may be submitted digitally via email or online.