Cloud-Hosted Comprehensive Item Banking Software

The agency is seeking a cloud-hosted, comprehensive item banking software to provide a secure, centralized, and scalable platform for managing employment examination content. This platform will support the full lifecycle of hiring and promotional testing, including collaborative item development, workflow management, test assembly, version control, reporting, and administrative functions. The agency needs to solve the problem of protecting confidential examination materials and sensitive data by requiring a solution that incorporates robust security controls and role-based access. The scope of work covers implementation services, system configuration, customization, the import of existing item data, and integration support. The selected provider must also support User Acceptance Testing by providing a staging environment, addressing identified defects, and assisting with final validation prior to production deployment. Additionally, the agency requires user training, ongoing technical support, software maintenance, regular system updates, and tools for item analysis, calibration, and performance tracking to maintain psychometric integrity. Only onshore organizations based in the United States are eligible to bid on this opportunity. The performance of all contracted work must take place offsite. Bidders must submit their proposals digitally via email or through the designated online portal. The agency is looking for proposals to determine the budget for this project. The resulting contract will span a period of five years. Bidders must submit all questions regarding this opportunity no later than July 8, 2026.