Website Managed Service Using CMS

The agency is seeking a vendor to provide a website managed service using a content management system to enable a seamless and enhanced user experience across its digital presence. The project requires the ability to integrate with microservices at the institutional level and across multiple channels, including web, phone, chatbot, and in-person, allowing users to transition between channels without repeating basic information. The selected provider must deliver, support, manage, and operate a fully cloud-hosted platform in the public cloud to facilitate content creation, content staging, and the delivery of the public-facing web presence. The scope of work covers a cloud-hosted Digital Experience Platform that includes a web publishing service, a headless content management system, and an analytics service hosted on a public cloud provider to ensure high availability and performance. The system must incorporate artificial intelligence capabilities, including generative artificial intelligence, across all proposed platforms such as the Digital Experience Platform, Analytics, and Enterprise Data Platform. Additionally, the agency requires automated accessibility and quality assurance validation tools, cloud backup and recovery services, and interoperability with an externally procured search service. The platform must allow the management and publication of content, non-authenticated public applications, static and dynamic pages, metadata, and digital assets. The requested analytics capabilities must include machine learning, AB testing, and personalization features to support the communication of news, updates, services, and information to the public. Performance of all contracted work will take place offsite. Eligibility is restricted to onshore Canadian organizations only. Bidders must submit their responses digitally via email or online. The agency is looking for proposals to determine the budget, and specific key dates are not provided in the sourcing details.