Queue Management System

The agency is seeking a vendor to provide a queue management system to streamline customer service flow. This system must include interactive touch-screen kiosks that allow customers to engage with the system and obtain service tickets. The solution must display clear guidance to direct customers to the appropriate customer service representative when the system calls their queue number. The requested system must feature modern ticketing capabilities, including digital mobile, print options, and real-time display updates showing queue positions and corresponding service counters. The agency requires the performance of all work to occur offsite. The resulting contract will span a five-year period. Only onshore organizations based in the United States are eligible to bid on this opportunity. The agency is looking for proposals to determine the budget for this project. Bidders may submit their responses digitally via email or through an online portal. The agency will hold a non-mandatory pre-bid meeting on June 29, 2026. Bidders must submit all questions regarding this opportunity no later than July 8, 2026.