Cloud-Based Recreation Management Software Platform

The City of Fort Lauderdale is seeking a vendor to provide a cloud-based recreation management software platform. The agency is trying to reduce administrative inefficiencies caused by manual workflows and increase resident participation in programming and facility use through easier registration and booking. Additionally, the agency aims to grow revenue with a mobile-friendly registration and check-out experience while delivering continuous improvements to the recreation experience. The scope of work requires an assessment of City requirements and challenges, followed by the development of an implementation timeline. The selected vendor must handle system configuration, customization, and staff training, which includes facilitating live, in-person or remote sessions with recordings for administrative and front-line staff. The project also covers community outreach and education through the creation of materials to help residents use the new platform. The agency requires platform launch support to ensure a seamless transition and uninterrupted customer experience. Ongoing support must include a dedicated representative for live or remote assistance, a ticket or tracking system for the length of the contract, and the addition of all future features or updates for no additional fee. Performance of the work will be conducted offsite. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The agency is looking for proposals to determine the budget for this project. All questions regarding this opportunity must be submitted no later than June 22, 2026.