Customer Information System

The agency is seeking a vendor to provide a customer information system to manage utility billing and account operations. The system must support the creation and maintenance of customer profiles, link accounts to location addresses and meters, and handle account transfers, closures, and updates. To resolve billing and tracking challenges, the agency requires integration with SmartMeter to receive monthly meter reads, validate and estimate readings, and calculate charges based on usage, rate structures, and service types. The scope of work covers generating customer bills and notices, tracking overdue accounts, and managing customer payment plans. The system must manage delinquency cycles with appropriate notifications, including multiple notices per customer and account, as well as issuing reminders, late fees, and disconnection notices. The agency also requires integrations with its financial system, enterprise asset management system, Promise Pay, and customer portal. Bidders must perform all work onsite and must be located onshore within the United States. The agency is requesting budget proposals for a contract period that will run for one year. Digital responses may be submitted via email or online. The agency will conduct a mandatory pre-bid conference on June 23, 2026. Bidders must submit all questions no later than June 24, 2026. The agency has not disclosed specific evaluation criteria beyond the stated eligibility and technical integration requirements.