Professional IT Technical Support Services

The District of Columbia Courts system requires professional IT technical support services to manage computer hardware lifecycle tasks. The agency needs to solve the logistical and technical challenges of deploying new computer equipment while securely decommissioning retired assets. The scope of work covers unboxing, assembling, and transporting personal computers, as well as imaging and configuring the devices. Additionally, the selected provider must enroll devices into Microsoft Entra, Azure, and Intune, and verify peripheral connectivity. The project also requires the collection, scanning, staging, and preparation of retired equipment for pickup and disposal according to established court procedures. Eligible bidders must be onshore organizations based in the United States. The agency allows the performance of the work to be conducted offsite. Bidders must submit their proposals digitally via email or through the designated online portal. The agency has not disclosed a specific budget and is seeking pricing proposals from interested bidders.