Online Community Engagement Platform

The City is seeking an online community engagement platform to facilitate one- and two-way communication between the municipality and the public. The agency requires a responsive system that functions seamlessly across iPads, laptops, desktops, and mobile devices, with the ability to scale capacity based on resident usability. To maintain consistency, the platform must be configured and branded to match the existing City website and include a Google-style search functionality. The requested scope of work involves delivering a platform that supports multiple account types, including individual public accounts, administrative accounts, and staff editor accounts. The system must support email address verification during account setup and allow users to edit their personal details, communication preferences, and interests. Administrative accounts must have the authority to manage staff accounts, including editing details and activating or deactivating user access. The agency requires robust content creation tools that enable staff to post images, share videos, and design creative engagement initiatives. The platform must feature poll and survey functionality with capabilities such as skip logic, conditional questions, multiple question types, and save-and-continue options. Additionally, the system must provide geofencing or other location-based abilities to enhance community engagement activities. For security and tracking, the system must maintain an audit trail for each record, capturing the date, creator, and details of comments or feedback on the web pages. It must also contain an audit log showing how, when, and by whom data was modified, with access restricted by security permissions. The agency is looking for proposals to determine the budget for this project. Eligibility is restricted to Canadian organizations only. The selected vendor must perform all work offsite at their own office premises. Bidders must submit all questions regarding this opportunity no later than June 30, 2026.