Managed Information Technology Services

The government authority located in Spicer, Minnesota is seeking managed information technology services to ensure the continuous operation and security of its digital infrastructure. The agency needs to solve the challenge of maintaining constant oversight, security compliance, and operational support for its servers, networks, and remote workforce. The requested scope of work covers twenty-four-seven monitoring of denoted servers, critical network components, firewalls, and applications, alongside a full-service desk and operations center. The selected provider must manage Microsoft service packs, administer firewalls, perform regular inspections of networks and file servers, and handle the migration of network operating systems and files. Additional requirements include spyware and malware monitoring, regular data security and compliance assessments, antivirus management, phishing protection, vulnerability scanning, and disaster recovery backups. The agency also requires monthly network health reports, web access to service call statuses, and the enablement of seamless remote work capabilities for city employees. Eligible bidders must be located onshore within the United States, and the performance of the contracted work must take place onsite in Spicer, Minnesota. The agency accepts digital proposal submissions via email or through their online portal. The agency has not disclosed a set budget and is looking for bidders to propose pricing within their submissions.