Animal Shelter Management Software

The agency is seeking a vendor to provide a comprehensive animal shelter management software solution. This procurement includes all software licensing, implementation, integration, configuration, data conversion, training, maintenance, and support services. The system must run on the latest version of Microsoft Server as the operating system, utilize Structured Query Language Server as the primary database management system, and use a web server of version 2019 or greater. The required software must manage the full scope of business processes for a pet population as large as 1,500 animals. The scope of work covers shelter operations, pet intake, adoptions, humane animal enforcement, veterinary services, foster care, and licensing. The system must also track additional shelter programming such as pet retention, managed intake, and trap-neuter-vaccinate-return workflows. Specific system customizations must include payment interfaces, reporting, and contract and program management. The agency requires integration with its call center and interfaces with third-party platforms such as Found Animal and Petco Love Lost. The solution must support multiple lifesaving workflows, including trap-neuter-vaccinate-return, rescue, adoption, and foster programs. The agency requires integrated online payment functionality for licensing tags to improve citizen access and enhance operational efficiency. This online platform must feature database integration, customizable search and process fields, transaction logic, secure data transmission, and reporting and reconciliation. The software must also provide comprehensive reporting capabilities based on all captured data and allow the creation of custom reports. Eligible bidders must be onshore organizations based solely in the United States. The selected vendor will perform all work offsite. The agency is currently looking for proposals to establish the budget, and no specific key dates or further evaluation criteria are provided in the source.