Computer-Aided Dispatch (CAD) and Incident Management System

The issuing agency is seeking the provision, enhancement, implementation, and ongoing support of a centralized Computer-Aided Dispatch (CAD) and incident management system. This system will support district-wide safety and security operations, including real-time incident tracking, emergency response coordination, alarm monitoring, dispatch operations, and comprehensive reporting and analytics for all facilities and affiliated charter schools. The agency needs to solve the challenge of managing safety operations by tracking department vehicles using mapping, GPS, and automatic vehicle location (AVL) capabilities. The requested scope of work covers receiving assignments or calls for service from dispatch and automatically displaying event types, quadrants, addresses, location history, officer safety information, and reporting party or caller information. The system must also provide mapping, GPS, and GIS functionalities, alongside evidence management and tracking capabilities. Additionally, the agency requires automated alerts with incident information sent to user-defined recipients, the ability to upload relevant documents and attach them to employee records, and the capacity to create custom ad hoc reports. Bidders must be onshore organizations based solely in the United States to be eligible for this opportunity. The agency requires the performance of the work to be completed offsite. Bidders must submit their responses digitally via email or through an online portal. The agency has not disclosed a specific budget and is looking for proposals to determine the cost. No specific evaluation criteria or key dates are provided in the source materials.