Digital Resident Telephone, Tablet and Video Visitation System and Services

The issuing agency is seeking a vendor to provide a fully operational, turn-key digital resident telephone, tablet, and video visitation system and services. This system must deliver local, interLATA, intraLATA, interstate, and intrastate outgoing call services, video visitation services, and messaging services at the lowest cost possible for residents. The agency requires an administrator to monitor day-to-day operations and a comprehensive monitoring and recording system to oversee the communications. The scope of work covers a minimum of 168 fixed resident telephones and the provision of tablets, kiosks, and visitation stations. The system must allow for unlimited call blocking, notify residents when a call is blocked, and maintain a resident phone database that includes uploaded attorney phone numbers to ensure proper call handling. For video visits, the system must provide a browser-based videoconference interface that allows visitors to conduct visits without downloading any proprietary software on their computers. Only onshore organizations based in the United States are eligible to bid on this opportunity. The selected vendor will perform all work offsite. Bidders can submit their proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget. The agency has scheduled a mandatory conference for July 9, 2026. Bidders must submit all questions regarding this opportunity no later than July 22, 2026. The resulting contract will cover a performance period of one year.