ServiceNow ITSM Platform Services

The agency is seeking a vendor to provide ServiceNow Information Technology Service Management platform services. While the current platform has supported initial adoption, it has introduced limitations in flexibility, scalability, and the agency's ability to leverage the platform's full capabilities. The selected vendor will address these limitations to improve the overall utility of the system. The project covers offsite performance of the work. Eligible bidders must be Canadian organizations operating onshore. The agency is looking for budget proposals within the submitted bids rather than providing a set budget limit. Bidders must submit all questions regarding this opportunity no later than June 24, 2026. Responses to the solicitation can be submitted digitally via email or online.