AudioCodes Voice Services and Infrastructure Enhancement Service for Microsoft Teams Phone

The Maryland-based government authority is seeking AudioCodes voice services and infrastructure enhancement services for Microsoft Teams Phone. The agency requires subscription-based managed services operated by AudioCodes, which include monitoring, device management, cloud-based services, and other vendor-managed operational services. AudioCodes must perform all implementation, integration, configuration, migration, support, and managed services for the solutions. The selected provider must take sole responsibility for all service delivery, including operational coordination and issue resolution with the College for AudioCodes-provided systems. The scope of work excludes the supply, fulfillment, or warranty of IP phones and accessories, which remain the responsibility of an authorized reseller. The agency requires order accuracy, entitlement management, pass-through pricing, price verification, and continuity of supply and services. Bidders must be onshore United States organizations to be eligible for this opportunity. The agency expects the performance of the work to occur offsite. Bidders must submit proposals digitally via email or online, and the agency is currently looking for proposal pricing rather than providing a set budget. The agency has scheduled a pre-bid meeting for June 25, 2026. Bidders must submit all questions regarding this opportunity no later than July 9, 2026.