Public Perception and Police Reform Survey Service

The Cleveland Community Police Commission in Cleveland, Ohio, is seeking a contractor to provide public perception and police reform survey services to measure community trust, safety, and experiences with law enforcement. The agency needs to gather feedback from a minimum of 2,000 and a target of up to 3,000 community members to assess awareness of the Consent Decree and police oversight bodies. This initiative aims to track changes in public perception since 2015 and evaluate the willingness of residents to report crimes or file complaints. The scope of work requires the contractor to develop a statistically sound sampling plan with documented margins of error and weighting methodology to ensure results are generalizable to the Cleveland population. The contractor must design a survey instrument in consultation with the Commission, incorporating or benchmarking against validated instruments and prior survey waves where feasible. The project demands translating the survey into Spanish, Arabic, Mandarin, Nepali, Swahili, Ukrainian, and other prevalent languages, maintaining a sixth-to-eighth-grade reading level. Data collection methods must include paper surveys distributed at libraries, recreation centers, faith institutions, community development corporations, ward meetings, and community events. The agency also requires telephone or text-message outreach, alongside in-person, street-level, and door-to-door collection in neighborhoods with historically low response rates. For qualitative data gathering, the agency requires trained, culturally competent facilitators, interpretation services, participant stipends, accessible venues, and trauma-informed facilitation protocols. The agency requires the contractor to clean, code, weight, and analyze all quantitative data, as well as code and thematically analyze all qualitative data. Findings must be disaggregated by race, ethnicity, age, gender, police district, neighborhood, income, language, and disability status wherever sample sizes permit. The final analysis must compare findings to prior community surveys and national benchmarks on police-community trust. Eligibility is restricted to onshore organizations based in the United States of America. The performance of the work will take place offsite, and the agency allows digital submissions of proposals via email or online. The agency is looking for proposals to determine the budget, and all questions regarding this opportunity must be submitted no later than June 26, 2026.