Community Satisfaction Survey Service

The Charter Township of Saginaw, Michigan is seeking a qualified and experienced consultant organization to provide comprehensive community satisfaction survey services. The Township requires these services to assist with future strategic planning initiatives by gathering statistically valid feedback from local residents and businesses. The selected vendor will manage all administrative tasks, including providing their own office facilities, support staff, research, supplies, and equipment. The scope of work requires collaborating with Township staff to identify survey objectives, priorities, and final questions. The provider must design a methodology and sampling plan that ensures statistically valid results by geographic area, and develop a user-friendly, unbiased survey instrument. Additionally, the project involves creating a communications plan to maximize public participation, and utilizing analytical methods to identify how specific service areas impact overall satisfaction. The final deliverables must include benchmarking data comparing Saginaw to similar communities, an executive summary, a detailed written report, and materials suitable for public distribution. The analysis must provide actionable data, such as an Importance-Performance Analysis, to show which service areas most strongly influence community perception. The contract period will span one year, and the work will be performed through a combination of onsite and offsite efforts. Eligible bidders must be located onshore within the United States. The Township has not disclosed a specific budget and is looking for proposals to determine the cost. The source document does not contain specific key dates for submission or award.