Security Alarm Systems

The government authority located in Nanaimo, British Columbia, is seeking a contractor to provide security alarm systems, including supply, installation, monitoring, and maintenance services. The agency requires continuous monitoring services twenty-four hours per day, seven days per week, to ensure appropriate dispatch response to all alarms received. This monitoring coverage must span multiple areas, specifically fire, intrusion, elevator, hold-up, and ammonia. The scope of work encompasses end-to-end preventative maintenance services for alarm monitoring equipment and responsive call-out maintenance for the system and its components. The agency demands strict system security and data protection measures, including secure handling of system data, access controls, and incident response procedures. Response times for maintenance and calls are categorized by urgency, requiring an immediate response for emergency calls, a response within twenty-four hours for urgent requests, and scheduled timing for routine matters. Eligibility is restricted to onshore Canadian organizations, and all performance of the work must take place onsite. Bidders must register and pay a fee on the tendering authority's website to obtain the official request for proposals document without a watermark. Digital submissions of proposals are accepted via email or online, and the agency is currently looking for proposals to establish budget details. The contract period will span five years, and the agency requires all questions to be submitted no later than July 07, 2026.