Ireland - Contact Centre Software Solution and Related Services

The Irish government agency is seeking a contact centre software solution and related services to modernize its communication infrastructure. The agency requires software licensing, system configuration, implementation, and integration with existing and future systems, including customer relationship management platforms. The selected provider must also deliver data migration, user role configuration, reporting analytics, training, and ongoing technical support. The scope of work covers the provision of Session Initiation Protocol lines for six hundred standard Microsoft Teams users and comprehensive Teams Calling support. The agency expects the provider to deliver all associated professional services necessary for the delivery and ongoing operation of the solution, including optional modules and upgrades. The performance of all contracted work will take place offsite. Eligible bidders must be located onshore within Ireland to participate in this procurement. The agency is looking for budget proposals from interested parties rather than providing a pre-determined budget limit. Bidders must submit all clarification questions no later than July 03, 2026.