Online Ticketing and Tour Booking System

The agency is seeking a vendor to deliver and configure a web-based ticketing and tour booking platform. The project aims to solve the challenge of managing tour reservations, ticket sales, and optional donations through a secure, real-time online system. The selected vendor must handle all software provision, setup, deployment, and configuration services to ensure the platform is ready for full operational use. The scope of work covers online booking, payment and donation processing, administrative tools, reporting, and system security. The platform must manage real-time availability, display tour details, send automated confirmations, and process secure payments in compliance with PCI DSS standards. Additionally, the system must feature an administrative dashboard with role-based access, meet WCAG 2.1 AA accessibility standards, and integrate with CRM and email tools. Bidders must be onshore organizations based in the United States. The agency requires the vendor to perform all work offsite at the vendor's own office premises. The implementation process must follow a structured timeline including setup, testing, training for agency staff, and the final go-live phase. The agency is looking for proposals to determine the budget for this project. Bidders must submit all questions regarding this opportunity no later than July 7, 2026. The agency will evaluate proposals based on the vendor's ability to meet all technical, security, and training requirements outlined in the scope.