Help Desk and IT Services

A government authority located in California is seeking a vendor to provide help desk, end user IT support, and related professional IT infrastructure support services for agency staff and approved systems. The agency needs Tier 1 and Tier 2 help desk services for approximately 135 users and 150 Windows 11 workstations. Additionally, the agency requires server infrastructure support services and a backup system engineering resource for its internal IT staff. The agency limits eligibility to onshore organizations based in the United States. The requested work must be performed offsite. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for budget proposals rather than specifying a set budget. All questions regarding this opportunity must be submitted no later than July 10, 2026.