Tiered Assistance Program Application Processing Support Maintenance and Consulting Services

The Philadelphia Water Department is seeking a vendor to provide maintenance and consulting services for its Tiered Assistance Program application processing support. The agency requires a front-end customer assistance portal that integrates with the Customer Assistance Management Program to provide potential customers with a web-based application submission option. This system must allow customers to submit supporting documentation by uploading files, including PDFs and image files, and must facilitate sending and accepting application data to and from the web-based application. The scope of work covers the processing of both web-based and paper applications, as well as printing and mailing application forms. The selected vendor must manage returned mail and ensure all operations comply with the Citywide Policy on Language Access. All project work must be performed offsite within the United States, as eligibility is restricted to onshore organizations. The agency is looking for proposals to determine the budget for this project. Bidders must submit all questions regarding this opportunity no later than June 29, 2026.