User Experience Design Consultant Service - Budget - Up to 1,000,000 USD

The agency is seeking a user experience design consultant to provide user experience planning and design, human-centered design, customer experience, and digital experience consulting services. The selected contractor will first conduct discovery, assessment, consultation, and planning activities to evaluate program needs and develop a project plan defining recommended future work. This initial phase will focus on benefits portability design, the integration of artificial intelligence tools, and additional enhancements of existing Cares systems. Following the planning phase, the contractor will execute the project plan through user journey mapping and the creation of website or software application wireframe designs to serve as basic blueprints that align teams on requirements. The scope of work also includes user testing of design mock-ups and live software, user interviews and research, usability testing, and accessibility testing. All performance of the work will occur offsite, and eligibility is restricted strictly to onshore USA organizations. The agency has established a budget of up to 1,000,000 USD for this project, which carries a contract period of three years. A pre-bid conference is scheduled for July 7, 2026, to address initial inquiries. Interested parties must submit all questions no later than July 10, 2026, and the final proposal deadline is July 24, 2026.