Ireland - Asset Management Platform

The Housing Agency in Ireland is seeking an enterprise Software as a Service (SaaS) asset management platform with compliant hosting and security practices. The agency needs to solve challenges related to real-time financial controls, tenant communications, contractor dispatch, and property maintenance tracking. The platform must feature a standard chart of accounts, approval workflows, and audit trails across all schemes. The scope of work covers the deployment of an online portal enabling tenants to raise and track maintenance requests, alongside email and SMS notification systems for resident communications. The platform must handle unit allocation, lease generation, and central logging of resident-reported repairs with categorization and prioritization. It must also include an automated calendar for planned preventative maintenance, work order routing to contractors, appointment scheduling, and a dedicated contractor portal. The requested software must track service level agreements, manage planned maintenance and compliance evidence, and log common area inspections and estate defects. The agency requires capabilities for contractor performance monitoring, estate-level issue escalation workflows, and site visit tracking. Bidders must be onshore organizations based in Ireland, and the performance of the work will take place offsite. The agency has not disclosed a specific budget and is looking for proposals to determine the cost.