Third-Party Administrator Services for Flexible Spending Accounts and Commuter Benefits

The County is seeking a third-party administrator to provide comprehensive administration of its flexible spending accounts and commuter benefits. The agency needs to leverage an administrative platform, reporting tools, and account management capabilities that align with and support its existing program and processes. This initiative aims to solve the challenge of managing end-to-end claims processing, adjudication, and reimbursement of all eligible claims in compliance with applicable regulations. The scope of work covers a secure, user-friendly online portal and mobile access for account inquiries, claims submission, and real-time status tracking. The requested solution must include a customized, compliant debit card program that enables participants to access funds at the point of sale. Additionally, the agency requires dual-branded communication materials, including enrollment guides and educational content, alongside a dedicated account management team responsible for implementation, ongoing support, and performance management. Eligible bidders must be onshore organizations based in the United States. The agency requires the performance of the work to be conducted offsite. Bidders must submit their responses digitally via email or online, and the agency is looking for proposals to determine the budget. The contract period will span three years. The agency will host a pre-bid networking and bidders conference on June 29, 2026. Bidders must submit all questions no later than June 30, 2026.