Housing Search Website and Waitlist Management System

The agency is seeking a vendor to design, host, and operate a government-sponsored online rental housing listing and apartment locator search website, alongside a backend waitlist management system. This system must solve the need for a highly reliable, 24/7 online platform that connects property owners and prospective tenants with live unit listings supported by regularly updated occupancy data. The agency requires a web-based Software-as-a-Service or local visualization software solution that has a history of minimal downtime and rare system crashes. The scope of work covers the operation, maintenance, and administration of the background waitlist management system, which must include backend functions like reporting accessible via a secure login. The website navigation must feature a clear design with guided assistance cues, filters, and search functions to enhance productivity. Users must be able to search for properties by specific accessibility features, including bathrooms, parking, elevators, doorway clearances, walk-in showers, and general availability. The requested system must generate offer letters that waitlist administrators can easily copy and paste into emails, while restricting housing providers to reporting updates only through the vendor or the system administrator. The agency requires customer support services available during regular weekly business hours in multiple languages, supported by a language translation service. The website itself must feature integrated translation functionality for at least English, Spanish, Polish, Mandarin, and Chinese. Eligibility is restricted strictly to onshore organizations based in the United States of America. The performance of the contracted work may take place either onsite or offsite. The agency is currently looking for proposals to determine the budget for this project. The contract period will run for a duration of two years. Bidders must submit all questions regarding this opportunity no later than July 07, 2026. Evaluation criteria will be based on the submitted proposals fulfilling these specified technical and operational requirements.