Staffing Software Subscription Services

The agency is seeking a vendor to provide staffing software subscription services. The project requires forty-five annual web-based subscription licenses to support agency operations. The selected vendor must deliver twenty-four-seven telephone support for server crashes and schedule-level outages, as well as business-day support for technical problems affecting individual providers. The agency limits eligibility to onshore organizations based in the United States. The scope of work specifies that the vendor will perform all services offsite. The agency is currently looking for proposals to determine the budget and pricing structure for this procurement.