Cloud-Based Telephony Phone System

The agency is seeking to replace its outdated, on-premises Mitel telephony platform with a modern, cloud-based unified communications as a service solution. This transition aims to replace equipment that can no longer be adequately serviced and to establish a system that provides uninterrupted, continuous service. The agency requires a solution that can expand telephone system services and connect to external paging and intercom systems. The scope of work covers gathering end-user information for system programming and performing all tasks necessary to implement the telephone system solution. The selected vendor must program the system, connect it to external paging and intercom systems, and provide on-site post-cutover support. The requested solution must also include annual web-based administration and analytics. Eligibility is restricted to onshore organizations based in the United States. Work performance may occur either onsite or offsite depending on the project requirements. The agency is currently looking for proposals to determine the budget for this project. Bidders must submit all questions regarding this opportunity no later than July 08, 2026. The agency will evaluate proposals based on the ability to deliver the specified cloud-based telephony phone system and meet all implementation requirements.