Behavioural Health Risk Monitoring and Coordination Software

The issuing agency is seeking a behavioral health risk monitoring and coordination software solution to support structured client monitoring, event and incident reporting, and care coordination across providers. The agency needs to solve the challenge of managing client safety and provider communication by utilizing configurable workflows for outreach, wellness checks, and provider follow-ups. The software must document client contacts and observations while assigning and tracking follow-up actions across responsible entities. The scope of work requires a centralized system for reporting clinical, behavioral, safety, and compliance-related incidents captured from multiple provider agencies. The requested system must feature severity classification, escalation rules, and automated notifications for high-risk situations. Additionally, the software must maintain a comprehensive audit trail documenting all reporting, review, and resolution steps. The agency has established a contract period of five years for this project. Eligible bidders must be onshore organizations based in the United States. The agency requires the performance of the work to be conducted offsite. Bidders must submit their responses digitally via email or through the online portal. The agency is looking for budget proposals to determine the cost of the software and implementation. The source document does not specify further evaluation criteria or key dates for this opportunity.