Information Technology Support Specialist Services

The City of Fort Meade is seeking information technology support specialist services to maintain technology equipment and assist users with technical issues. The agency needs to support cybersecurity awareness efforts and ensure the reliable operation of technology resources used throughout the organization. This position provides technical support to city employees across multiple departments to resolve hardware, software, operating system, application, and peripheral device issues. The scope of work covers user account administration, employee onboarding and offboarding technology needs, and the maintenance of technology inventory records and equipment documentation. The agency requires assistance for users in identifying and reporting suspicious emails, phishing attempts, malware warnings, and other cybersecurity concerns. The selected provider will support cybersecurity awareness, password security practices, multifactor authentication, technology-use policies, and basic technology training for staff. Bidders must perform all work onsite and must be located onshore within the United States. The agency accepts digital response submissions via email or online. The agency is looking for proposals to determine the budget, and no specific evaluation criteria or key dates are provided in the solicitation.