Cisco Contact Center and Collaboration Managed Support Services

The Jacksonville Transportation Authority in Jacksonville, Florida is seeking a vendor to provide Cisco Contact Center and Collaboration Managed Support Services. The agency requires hybrid Tier 3 managed support services to maintain and optimize its communication and contact center infrastructure. The selected vendor will perform all work offsite over a contract term of three years. Eligible bidders must be onshore organizations based entirely within the United States. The agency is currently looking for proposals to determine the budget and pricing structure for these services. An optional pre-response meeting will take place on June 29, 2026, to address questions regarding the procurement. The agency has not disclosed specific evaluation criteria in the initial announcement, focusing instead on securing qualified Tier 3 support capabilities.