Chat and Live Agent Software Solution

The City of Calgary Planning and Development Services department is seeking a vendor to supply, implement, and support a robust chat and live agent software solution. The agency is trying to enhance customer service by enabling efficient, real-time communication between residents, businesses, and staff regarding permitting inquiries and processes. The project covers the delivery of a solution that offers queue management, call routing, escalation features, analytics, and reporting tools, with future scalability and integration capabilities. The agency requires that the performance of the work be conducted offsite. Eligibility is restricted to Canadian organizations only, meaning the bidder must be an onshore entity. The agency is looking for proposals to determine the budget and has established a contract period of three years. Interested parties must submit all questions regarding this opportunity no later than July 14, 2026. The agency will evaluate proposals based on the vendor's ability to meet the technical, implementation, and support requirements outlined for the software solution.