Business Process Automation Solution

The issuing agency is seeking a vendor to design, build, test, and deploy a customer self-service business process automation solution. This system must enable both residential and commercial customers to start and stop water services independently. The agency expects this solution to improve call center efficiency, enhance customer experience, boost operational efficiency, and reduce routine move-in and move-out calls handled by customer service representatives. The requested scope of work covers the design and implementation of the self-service move-in and move-out functions, integration methods, and data flows. The selected vendor must also establish call traceability, reporting, success metrics, error handling, and deployment and support requirements. Performance of all project work will take place offsite. Eligibility is limited to onshore organizations based in the United States. The agency is looking for proposals to determine the budget for this project. Bidders must submit all questions regarding this opportunity no later than July 8, 2026.