Cloud-Based Employee Recognition Platform and Services

The agency is seeking a healthcare-driven, digital, cloud-based employee recognition platform and services to enable employees, patients, caregivers, and family members to recognize clinical and non-clinical staff for exemplary customer care and support. The platform must utilize a push/pull technology approach to facilitate real-time feedback from patients, peers, caregivers, and family members, while delivering personalized recognition and actionable data to staff. The agency needs a solution that generates detailed reports measuring patient satisfaction, patient safety, and staff recognition data. The scope of work requires the platform to capture real-time, in-the-moment patient feedback and provide prioritized, real-time results and insights. The agency also requires marketing and communication tools within the platform to support efforts to improve patient experience and employee engagement. Performance of the work may occur onsite or offsite. Eligibility is restricted to onshore vendors, specifically United States organizations only. The agency is looking for proposals to determine the budget and intends to award a contract for a period of one year. No specific key dates or evaluation criteria are provided in the source materials.