Manitou Cloud Services

The agency is seeking Manitou Cloud Services to ensure continuous, twenty-four-seven fire alarm monitoring application support for receiving signals from agency fire alarm systems statewide. The selected provider must deliver Manitou Cloud Licenses, ongoing maintenance, and support services to keep the software functional, secure, and up to date. The scope of work covers real-time event detection, alarm notification, escalation, incident tracking, and operational reporting to maintain system availability, security, and operational continuity. The agency requires specific deliverables including an operational twenty-four-seven fire alarm monitoring service, alarm configuration and escalation documentation, and on-demand reports for system incident and alarm logs. The provider must also supply on-demand reports for alarm notification and response records. All performance of the work will take place offsite. Eligibility is restricted to onshore organizations based in the United States. The agency is looking for proposals to determine the budget and will accept response submissions digitally via email or online. The source document does not specify further evaluation criteria or key dates for this opportunity.