SMS and Text Services

The City of Banning is seeking a vendor to provide SMS and text services for nonemergency communications with approximately 35,000 constituents. The agency needs a scalable solution compatible with smartphones, tablets, and computers that can integrate with its current customer information systems and existing public outreach platforms. The chosen platform must support personalized messaging, provide comprehensive analytics tracking delivery and response rates, and include easy opt-in and opt-out mechanisms. The agency requires strict compliance with the Telephone Consumer Protection Act regulations, the CAN-SPAM Act, and Federal Communications Commission rules. Bidders must perform all work offsite and operate entirely within the United States. The agency is looking for proposals to establish a contract period of one year. Bidders must submit all questions regarding this opportunity no later than July 09, 2026. The agency will accept digital proposal submissions via email or online portal. The evaluation will be based on the submitted proposals, though the agency has not disclosed specific weighted criteria or a set budget limit.