Microsoft Dynamics 365 Implementation and Support Services

The issuing agency is seeking a qualified vendor to provide Microsoft Dynamics 365 implementation and support services. The agency needs to implement, customize, and configure Microsoft Dynamics 365 as a digital platform to enable end-to-end management of global, corporate, academic, and innovation partnerships. This platform will unify records across International, Enterprise, and Innovation units, support Business Development, and provide intelligence for senior leadership, deans, and government stakeholders. The project aims to solve the problem of fragmented partnership tracking by supporting multi-stream partnership workflows and enabling transparent revenue attribution. The agency requires predictive, AI-enabled decision support and consistent, cross-unit opportunity development processes. The selected vendor will define future-state workflows, assess data quality and migration readiness, and determine integration requirements with institutional systems and external platforms. The scope of work covers developing an implementation sequencing strategy and leading a complete data migration from Creation and Google Workspace to Microsoft Dynamics 365 CRM. The agency also requires configurable partner performance dashboards to track engagement, revenue, research activity, mobility activity, and strategic value. All work will be performed offsite, and the agency is looking for proposals to define the budget. Eligibility is restricted to onshore Canadian organizations only. Bidders must submit their responses digitally via email or online. The agency has not provided specific evaluation criteria or key dates in the source document.