Genesys Cloud Contact Center Licenses, Maintenance, AppFoundry, AI Tokens and Professional Services

The issuing agency is seeking a vendor to provide Genesys cloud contact center licenses, maintenance, AppFoundry, AI tokens, and professional services. The agency needs to implement Genesys Cloud AI Experience tokens to utilize a flexible, consumption-based pricing model for features such as Agent Copilot, bots, and predictive routing on a pay-as-you-go basis. Additionally, the agency requires multi-factor authentication for employee remote access to all internal and cloud-based systems, as well as a solution to conduct restoration tests at least annually. The scope of work covers Genesys pre-sales support, call center design and engineering, maintenance, electronic invoices, account management, and professional services. Specific licensing requirements include Genesys Cloud CX 1 named licenses, Genesys Cloud CX 3 concurrent licenses, Genesys Cloud FedRAMP licenses, Genesys AI tokens, and integration with Genesys AppFoundry partners. The performance of this work can occur either onsite or offsite over a contract period of three years. Eligibility is strictly limited to United States organizations performing work onshore. The agency is currently looking for proposals to determine the budget and has not signaled a specific funding limit. The source document does not contain evaluation criteria or key dates for this opportunity.