Cloud-Based Support Enforcement Tracking System Modernization Services

The Ohio Office of Child Support is seeking a vendor to provide cloud-based support enforcement tracking system modernization services. The agency is transitioning its traditional mainframe-based Support Enforcement Tracking System to a cutting-edge, cloud-based architecture. This modernization effort aims to turn data from a passive asset into a strategic tool that actively supports case management functions, improves services to participants, and enhances supervisory oversight. The scope of work covers several critical components of the child support system. The agency requires the modernization of intake and case initiation processes, which includes migrating state and federal data exchanges and automated locate case batch jobs from the mainframe to the new architecture. Additionally, the selected vendor must modernize data exchange jobs scheduled through Control-M, core case management lifecycle capabilities, financial management operations, and peripheral supporting solutions. The project also requires modernizing the data analytics platform to integrate actionable insights directly into case management functions. Eligible bidders must be onshore organizations based in the United States. The agency requires all performance of the work to be completed offsite. Bidders must submit their responses digitally via email or through the designated online portal. The agency is seeking budget proposals from bidders to determine the cost of the project. The contract period will span two years. The agency will host a pre-bid meeting on July 13, 2026, to discuss the opportunity with interested parties.