Website Managed Service Using CMS

The agency is seeking a vendor to provide a website managed service using a content management system to enable a seamless and enhanced digital user experience. The solution must integrate with institutional microservices across multiple channels, including web, phone, chatbot, and in-person, allowing users to transition between channels without repeating basic information. The chosen provider will deliver, support, manage, and operate a fully cloud-hosted platform in the public cloud to communicate news, updates, services, and information to the public. The scope of work covers a cloud-hosted Digital Experience Platform that includes a web publishing service, a headless content management system, and an analytics service hosted on a public cloud provider. The platform must incorporate artificial intelligence capabilities, including generative artificial intelligence, automated accessibility and quality assurance validation tools, and cloud backup and recovery services. The system also requires interoperability with an externally procured search service and the ability to manage and publish content, non-authenticated applications, static and dynamic pages, metadata, and digital assets. The agency requires analytics capabilities that include machine learning, AB testing, and personalization. Only Canadian organizations are eligible to bid on this opportunity, and the performance of the work will take place offsite. Bidders must submit their responses digitally via email or online, and the agency is currently looking for proposals to determine the budget.