Learning Management System

The City is seeking a comprehensive, cloud-hosted Learning Management System Software-as-a-Service platform to customize and launch landlord training courses. The agency needs a solution scaled for an initial base of fifty active users, hosted in an international cloud environment like Amazon Web Services with a guaranteed twenty-four-seven uptime of ninety-nine point five percent. The project covers implementation, customization, remote training for City administrators, hosting, and ongoing technical support under a one-year contract. The scope of work requires the contractor to provide a dedicated Support Desk operating from 9:00 AM to 5:00 PM local time on business days via email and a ticketing system. The agency requires specific service level agreements, including an initial email response within eight to twenty-four hours for standard support. For critical issues, the agency demands a thirty-minute response time with a four-hour resolution for service outages, an eight-business-hour resolution for partial outages, and a twenty-four-business-hour workaround for bugs. Bidders must be located onshore within the United States, and all performance of the work will take place offsite. The agency allows bidders to include optional rates for onsite training and an alternative pricing tier for dedicated voice-based level-one support. Proposals must be submitted digitally via email or online, and the agency has set a deadline of August 31, 2026, for the submission of all questions.