Residential Parking Permit Management and Enforcement Services and Platform

The City of Atlanta is seeking a vendor to provide both a fully digital residential parking permit management platform and comprehensive parking enforcement services. The agency is trying to maintain neighborhood parking availability, improve compliance with parking restrictions, and provide fair, transparent, and consistent enforcement. To solve these challenges, the agency requires a solution that emphasizes customer service, resident communication, technology-driven solutions, and progressive enforcement measures while strictly avoiding predatory towing practices. The scope of work covers the delivery of the digital permit platform alongside active enforcement services, which include issuing warning notices, executing vehicle immobilization through booting, and conducting towing when authorized under City policy and applicable law. Bidders must perform all work offsite, though the physical enforcement actions will occur within the designated municipal residential zones. Eligibility is strictly limited to onshore organizations based in the United States. The agency is looking for proposals to determine the budget and financial structure for this contract. Bidders must submit their responses digitally via email or through the designated online portal.