Parking Center Operator Service

The government authority in Camden, New Jersey is seeking a vendor to provide full-service parking operations, management, staffing, maintenance coordination, reporting, and revenue control facilities. The agency needs to solve the challenges of managing parking center operations and lots, which includes handling pay-on-foot, pay-in-lane, or mobile app revenue, as well as implementing special event pricing when applicable. The selected operator must ensure revenue accuracy and growth while maintaining transparency through daily, weekly, and monthly revenue reports and audit-ready documentation. The scope of work covers valet operations management, assisting with all moderation of the parking center and lots, and providing twenty-four-seven customer support for garage facility users. The operator must maintain signage, gate arms, readers, and pay stations, while also ensuring clear signage, wayfinding, and customer assistance at entrances and exits. Additionally, the agency requires the tracking and reporting of equipment downtime, coordination of maintenance, and management of software updates. Eligible bidders must be onshore organizations based in the United States. The performance of the work will be conducted offsite, and bidders can submit their proposals digitally via email or online. The agency is looking for proposals to determine the budget, and the resulting contract will have a term of one year. The agency will host a non-mandatory pre-proposal conference on July 7, 2026. Bidders must submit all questions regarding this opportunity no later than July 10, 2026.