ITSM Service

The issuing agency is seeking a partner to provide IT Service Management (ITSM), project management, asset management, and documentation and knowledgebase products or services. The agency needs to secure these services at competitive rates while maintaining the highest service standards. Detailed specifications are currently restricted, as the main request for proposal document is not publicly available on the agency website. Eligible bidders must be onshore organizations based in the United States of America. The agency requires the selected partner to perform all work offsite. The agency is currently looking for proposals to determine the budget and cost structure for this initiative. Key dates and specific evaluation criteria are not disclosed in the preliminary project release.