Genesys Software Subscriptions and Application Support Services

The agency is seeking a vendor to provide Genesys software subscriptions and application support services. The requested subscriptions include HA - Genesys Voice Platform - SUB, Recording Connector (including Active) - SUB, Genesys Universal SDK - SUB, Genesys CIM Platform - Lab - SUB, and Genesys Info Mart - Lab - SUB. This procurement aims to secure the necessary software licensing and technical support to maintain the agency's communications infrastructure. The scope of work requires the selected vendor to perform all services offsite. Eligible bidders must be onshore organizations based entirely in the United States of America. The agency is currently looking for proposals to determine the budget and pricing structure for these services. Interested parties must submit all questions regarding this procurement no later than July 7, 2026. The agency will evaluate proposals based on the submitted bids, though specific weighted evaluation criteria are not detailed in the initial solicitation.