ReEmployME Application Support, Maintenance, and Enhancements Services

The Maine government authority is seeking comprehensive application development, maintenance, operations, and infrastructure support for its case management system, known as the ReEmployME application, along with all supporting components. The agency needs to maintain and enhance this platform to provide a seamless, omnichannel user experience that is intuitive, accessible, and responsive. By leveraging data analytics, artificial intelligence, and user-centered design, the agency aims to enable personalized interactions, proactive notifications, and improved service delivery. The scope of work covers perfective enhancement maintenance, corrective, adaptive, and preventative maintenance, as well as production support and monitoring. The selected partner must also handle change management, security and compliance, infrastructure and cloud operations within Amazon Web Services, and audit and reporting support. Additionally, the agency requires real-time monitoring, incident response, and twenty-four-seven emergency support services during any state-declared emergency or disaster. Eligible bidders must be onshore organizations based entirely in the United States. The agency expects all performance of the work to occur offsite. Regarding budget, the agency is looking for proposals to define the financial terms. Bidders must submit all questions no later than July 22, 2026.