Student Experience Data Framework System

The agency is seeking a comprehensive, production-ready Student Experience program that includes both a technology platform and strategic implementation services. The agency needs to solve the problem of fragmented data by synthesizing quantitative and qualitative data, historical and real-time inputs, and structured and unstructured data sources. The overarching goal is to equip institutional stakeholders with actionable insights and predictive intelligence that support data-informed decision-making, improve student outcomes, and strengthen institutional effectiveness. The scope of work requires seamless integration with Student Information Systems and Learning Management Systems to link student sentiment with demographic and academic performance metrics. The requested system must ingest and analyze unstructured data from surveys, chat logs, and Academic Advising Notes alongside structured data in a single dashboard, while also assessing qualitative data from external social media sources. Additionally, the platform must feature tools for data governance, open APIs for extensibility, specified data latency standards, and identity resolution to create longitudinal student profiles. Eligibility is limited to onshore organizations based in the United States of America. The agency requires the performance of the work to be conducted offsite. Bidders must submit their proposals digitally via email or online, and the agency is looking for proposal submissions to determine the budget. The contract period will span five years. Bidders must submit all questions regarding this opportunity no later than July 13, 2026.