Zoom Voice and Phone Solution

The agency is seeking a modern, cloud-based Zoom voice and phone solution to replace its existing Cisco 14SU3 system. This transition aims to leverage enhanced capabilities such as simplified management, cloud accessibility, artificial intelligence tools, short message service, and electronic faxing. The project requires maintaining uninterrupted functionality for the agency's existing Zoom Video services throughout the migration. The scope of work covers the migration of twenty direct inward dialing auto-attendants and the provisioning, installation, and configuration of fifty-eight voice gateways or analog telephone adapters. These adapters must support message waiting indication, and the provider must detail any line voltage, current, or distance limitations for the itemized analog equipment. Additionally, the agency requires recommendations and projected costs to either replace or re-flash approximately five hundred Cisco handsets using multiplatform phone firmware. Eligible bidders must be onshore organizations based entirely in the United States. The selected contractor will perform all work offsite over a contract term of three years. The agency is looking for proposals to determine the budget and requires all questions to be submitted no later than July 14, 2026.