Transcription Services

The issuing agency is seeking a contractor to provide accurate and complete transcription of audio-recorded investigative interviews into written text documents. The agency needs to solve the challenge of converting sensitive investigative audio, conducted in English, French, Arabic, or Spanish, into professionally formatted text. The scope of work requires the contractor to establish a secure mechanism for the transfer, receipt, and return of audio files, transcripts, and related documents. The agency permits the use of artificial intelligence, automated transcription, or speech-to-text tools, but a qualified human transcriptionist must review, verify, correct, and finalize all output. This human intervention must ensure completeness, accuracy, proper formatting, and clear speaker identification throughout the transcript. The contractor must also implement and maintain appropriate legal, technical, administrative, and physical safeguards to protect the confidentiality, integrity, and security of all entrusted information. The agency is opening this opportunity to bidders globally for offsite performance of the work. Bidders must submit their responses digitally via email or online. The agency is looking for proposals to determine the budget and intends to award a contract with a performance period of three years.