Enterprise Resource Planning Solution

The agency is seeking an enterprise resource planning software system and implementation services to enhance service to residents, businesses, and customers while increasing employee productivity. The requested solution must be secure, reliable, highly configurable, scalable, and capable of supporting current operations. It must also support best practices in public sector financial management and compliance. The scope of work covers a system evaluated on its functionality to perform critical business processes and its usability regarding user experience, look, feel, and ease of use. The technical infrastructure must support integration needs, and the implementation methodology must address third-party partnerships, vendor resource availability, and strategy. The agency also requires comprehensive customer service and support, including training guides, service level agreements, online repositories, ticket submission, and post-go-live maintenance. Only onshore organizations based in the United States are eligible to bid on this opportunity. The performance of all contracted work will take place offsite. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget. All questions regarding this procurement must be submitted no later than July 10, 2026.